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IBM Maximo Application Suite

IBM Maximo Application Suite

Overview

What is IBM Maximo Application Suite?

IBM Maximo Application Suite is an enterprise asset management (EAM) platform.

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Recent Reviews

MAXIMO, go!

10 out of 10
March 05, 2024
Incentivized
We implement the Maximo product for several of our customers to help manage their facilities and provide a unique experience for the end …
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Does this work for you?

6 out of 10
September 27, 2023
Incentivized
IBM Maximo helped us to understand different levels or stages of our work ground management. We got a client in the industry related to …
Continue reading

Maximo User.

8 out of 10
March 07, 2023
Incentivized
Used to create corrective work identified during PdM analysis. Also, used for capital/O&M projects to track tasks and work and track …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is IBM Maximo Application Suite?

IBM Maximo Application Suite is an enterprise asset management (EAM) platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/maximo/pri…

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

IBM Maximo APM Demo

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Product Details

What is IBM Maximo Application Suite?

IBM Maximo Application Suite is a set of tools for configurable computerized maintenance management systems (CMMS), enterprise asset management (EAM), asset performance management (APM) and reliability-centered maintenance (RCM) applications. It helps asset-intensive companies meet the ongoing need to optimize critical asset performance and operations while delivering sustainable outcomes.

IBM Maximo integrates asset maintenance, inspections, and reliability applications used to improve productivity, prevent unplanned downtime and reduce overall maintenance costs. The suite brings together artificial intelligence (AI), Internet of Things (IoT) data, analytics, Machine Learning (ML) and automation to address unique organizational needs.

Value Proposition:
> Implement RCM faster while reducing maintenance costs
> Reduce inspection costs while increasing frequency
> Improve first-time fix rates and operations productivity
> Extend asset life and reduce downtime

The price of IBM Maximo Application Suite can be estimated here: https://ibm.biz/Maximo_Pricing


With IBM® Maximo® IT (formerly known as IBM Control Desk), the suite offers both ITAM and ITSM capabilities in one platform, a single point of user support and enterprise service management of IT/OT assets and processes. Now part of IBM Maximo Application Suite, it combines physical asset management, help desk, and service desk functions in a cloud-based environment. Enterprises from industries such as aviation, banking, finance, and telco can use Maximo IT to simplify the support of end users and their infrastructure through a standardized and modern user interface. It reduces costs, extends the asset lifecycle and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.

IBM Maximo Application Suite Features

  • Supported: Physical asset management
  • Supported: IT asset management
  • Supported: Mobile EAM
  • Supported: Predictive maintenance
  • Supported: Reliability centered maintenance
  • Supported: Remote monitoring
  • Supported: Visual inspection

IBM Maximo Application Suite Screenshots

Screenshot of Reliability Strategies, and its supporting content library. IBM Maximo Application Suite integrates computerized maintenance management system (CMMS), enterprise asset management (EAM), asset performance management (APM) and now RCM in one single platform, accelerated by a failure mode and effects analysis (FMEA) and job plan library.Screenshot of where the appropriate ITSM information is gathered in one place, so that service teams will have a better ticketing system, an improved IT service delivery and a more responsive incident management system, as well as a better configuration management.

IBM Maximo Application Suite Integrations

IBM Maximo Application Suite Competitors

IBM Maximo Application Suite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Mobile Web
Supported CountriesMultiple
Supported LanguagesArabic, Brazilian Portuguese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish

IBM Maximo Application Suite Downloadables

Frequently Asked Questions

IBM Maximo Application Suite is an enterprise asset management (EAM) platform.

Oracle E-Business Suite, HxGN EAM, and ServiceNow Enterprise Asset Management are common alternatives for IBM Maximo Application Suite.

Reviewers rate Support Rating highest, with a score of 7.

The most common users of IBM Maximo Application Suite are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(111)

Attribute Ratings

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
Jan-Willem Steur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
I Use IBM MAS as my primary EAM system to be able to track and trace my most critical assets as well as how planned and un planned work is performed.
  • Asset Register
  • LTAP / Long term Asset Planning - Maintenance Management
  • Work Management
  • Scheduling
  • Authorization
  • Reliability Engineering Support
  • Supporting processes like Procurement and Logistics
  • Reduce the overwhelming information in most critical applications
  • Easier configuration of the newer Graphite apps
  • Move the annoying green banner to the Header of the application instead of placing it on top of the save and search buttons
Asset Management, Maintenance Management, Contract Management Work Management, Supporting processes like procure to pay and logistics, SLA Management, Reporting, KPI Management
Jess Williams, PSM I, A-CSPO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
IBM Maximo Application Suite is used to track and execute asset maintenance from request to approval and assignment, tracking inventory and parts, labor hours, meter readings, and allowing for mobile entry on all forms of maintenance from preventive to corrective. Inspections are done regularly, and reports are used to meet regulatory compliance.
  • Work Execution
  • Reporting and Analytics
  • Inventory
  • Screen UI and user-friendly design especially for work requests of inexperienced users.
  • Needs a two-step inventory staging process for receiving and put-aways
IBM Maximo Application Suite is an amazing tool to improve your maintenance program and help meet organizational goals. From regulatory compliance to cost savings in inventory and work execution, the IBM Maximo Application Suite provides the ability to track it all to create meaningful results. IBM Maximo Application Suite Manage has been around for a very long time for a reason!
March 05, 2024

MAXIMO, go!

Score 10 out of 10
Vetted Review
ResellerIncentivized
We implement the Maximo product for several of our customers to help manage their facilities and provide a unique experience for the end users. Leveraging the Maximo application allows for us to better manage decisions and data to make better and more informed decisions for our clients across the globe.
  • Reporting
  • Managing Assets
  • Managing facilities
  • Modular layout
  • Configurability
  • Data representation
Customers and clients needing to better manage and maintain their existing facilities and assets while trying to leverage existing business processes without having to implement an overly configured application throughout their business organizations. Customers and contacts looking for a user friendly experience for the end users who may not be considered technical resources.
Shubham Dev | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The best thing about IBM Maximo is that you can manage tasks efficiently, plan them with timelines, and automate them as well. IBM Maximo handles asset strategy development and inventory asset management at our company. This system is not only highly customizable, but it also makes it easy to work well when presented with many customization requirements.
  • It manages enterprise assets and guides us on how to properly plan and use resources.
  • One of the top features is the work order management system.
  • Inventory module is highly customizable and you can add as much information as you like.
  • IBM Maximo's mobile application isn't as impressive as other platforms.
  • There is a certain amount of difficulty in understanding and using it by companies of medium- and small-scale.
  • Getting used to it can be confusing in the first few days, so you need to take your time.
The ease of use and the reports Maximo generates are the main reasons I have been using it for the last three years. Our equipment and work orders are tracked using Maximo. It has been helpful for me to predict equipment failures with the help of maintenance history reports. My company also uses it to track employee time and generate reports about workers' work habits. The program would be nice if it could compare the time spent working from day to day, but it currently does not.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We presently have Maximo installed in different instances in the US and Canada. It is the solution of choice for enterprise asset management services. We are currently working with IBM experts to rationalize the use of Maximo's available applications/functionality.
  • We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
  • The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
  • We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.
  • Maximo has been a good tool when it comes to managing assets but we miss some of the case management capabilities that some of the tools, such as Predix, have to provide. It may not be the key functionality today, but as we are maturing as an organization I think we will need capabilities where we can start designing predictive models.
  • Maximo is still not a product of choice for asset strategy development. We absolutely want to have Maximo do our Meridium functionality. However, today Maximo lacks that.
  • Maximo mobility has been exceptionally terrible. Because of the user interface it has, we lacked field mobility capability and now we are looking for Click as a potential software.
Maximo is a great versatile tool for a general enterprise asset management (EAM) solution - has great flexibility and many advanced solutions as well. It provides good integration with our ERP system as well. We use Oracle and it has been exceptionally good for us. The biggest challenge we face though is when it comes to more advanced digital transformation solutions. We wanted to test out predictive models on our critical assets- we have to try the APM solution from GE. Things like integration with IBM Watson to do case management or recommendation management are still not available in Maximo.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a utility, we use IBM Maximo Application Suite for a plethora of areas: Work Orders for our field services, Purchasing Requisitions/Orders, Receiving Confirmation, Inventory for storerooms and usage, and Purchase Contracts for labor/lease/warranties. Essentially, IBM Maximo Application Suite addresses the needs of our procurement and supply chain for larger, capitalized purchases. In order to track the requisition, shipment/receiving, procurement, inventory, accounting, and contract side of larger purchases that are not immediately expensed, we acquired IBM Maximo Application Suite. In order to properly account against funds allotted for multi-million dollar projects, IBM Maximo Application Suite allows work done in the field, including the actual labor and material cost for specific work orders tied to the larger contract, to be tracked and reconciled. In addition, the actual contract and purchase orders can also be tracked in IBM Maximo Application Suite, with approvals and workflow provided in-product. Basically, the entire logistical supply chain process can be tracked through IBM Maximo Application Suite. At our organization, we have also set up IBM Maximo Application Suite to interface with our ledger in accounting. Thus, when a purchase is made, or an invoice created via a completed work order, actual journal entries are created in our GL. This automated function removed layers of paperwork related to past processes.
  • Tracking the beginning-to-end flow of procurement
  • Categorizing work orders (time, labor, material)
  • Interfacing with other applications via base configuration
  • Relatively easy to customize
  • May need to customize database-elements that should be out-of-the-box
  • Workflow setup not intuitive
IBM Maximo Application Suite is well suited for organizations looking for an application to track their end-to-end procurement and supply chain process. It can also be used for billing services, but that would mainly be for services provided as part of a work order, not voluminous customer billing. IBM Maximo Application Suite allows us to have one application where someone from procurement can input contracts and details, someone from any various department can create a requisition and superiors can use automated workflow to approve a purchase order, and someone at an operations location can receive and store materials. Subsequently, someone in the field can submit their hours and material used and it be approved via automated workflow for an invoice to be created. Payment functionality is possible, but we did not implement this aspect of IBM Maximo Application Suite. To note, throughout the process, interfacing can be set up to send transactions to your general ledger.
As far as interfacing, IBM Maximo Application Suite also offers tools and configuration to set up endpoints. We have been able to set up REST APIs and request/responses without heavy involvement from developers. This is a nice bonus if integrating with multiple applications.
September 27, 2023

Does this work for you?

Score 6 out of 10
Vetted Review
Verified User
Incentivized
IBM Maximo helped us to understand different levels or stages of our work ground management. We got a client in the industry related to assembly line production, It gave us a perspective on how to automate many details on different equipment thus reducing very boring manual work. It alerts and issues in the line of equipment. We have created a metaverse point of view on the basis of findings from Maximos EAm and CMMS systems.
  • Mainteinance Management cycle Tracking
  • Performance Tracking
  • OpenSource Deployment Capability
  • Data Cognition
  • Documentation need more improvement for self developer
  • Integration between suites can be improved.
  • It needs A lot of effort to learn, very difficult for beginners
  • Pricing of licenses are too high
It is only suited for very large-scale industries and with a proper workforce to check up on it creates magic but for small-scale beginners, it is not recommended. It is unnecessary for a small-scale industry with limited property to have such a capable auditor watching. This can be done manually. The pricing is also not suitable for small-scale industries anyway. Also learning or hiring this software-specific dev is difficult.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am a frequent user of Maximo and used a lot of modules, like Assets, Administration, Inventory, Planning, Purchasing, Contracts, Service Desks, Preventive Maintenance, Work Orders, etc. Being a Maintenance Manager I am using Maximo to build a complete history of assets and manage purchases and inventory at my site.

Assets are being managed through Maximo, planning of preventive, predictive and corrective maintenance, manpower planning, services planning to executes these maintenances is very easily being managed through Maximo. The history of each asset, its failure, reasons of failure, failure codes, cost involved in rectification, proper failure reporting can be easily done through Maximo.

One can use the Safety module of Maximo to record the risks involved in job execution, use risk severity matrix to identify the harm level and apply preventive measures to reduce the risk.

All the purchases, purchase histories, costs, vendors selection, of each inventory item including the inventory location, minimum/maximum ordering levels, inventory issuance and inventory reordering can also be easily done through Maximo.

In short Maximo is a comprehensive Maintenance Management tool where I can easily monitor my site's assets, manage cost, inventory and purchase processes.
  • Asset management
  • Cost tracking
  • Maintenance planning
  • Maintenance history tracking
  • Inventory Management
  • Planning & Purchasing
  • Difficult to create queries
  • Difficult to create reports by user itself
  • Movement of inventory between different stores with history information
Maximo is user friendly and a comprehensive maintenance management system. With proper training, it can be customized according to business requirement. All the modules can be easily configured according to the requirement. It can help in Asset management, inventory management, maintenance planning, execution of jobs, maintaining maintenance histories, managing vendors and service providers, managing day to day purchases, purchase histories, inventory costing, manpower management, managing safety and permit system, and many more. With the data in Maximo one can easily track, evaluate the maintenance cost and the failures that are frequent. With this data better future planning can be done to reduce the cost and failures, resulting in increased productivity, cost saving and reduction in asset downtime.
March 07, 2023

Maximo User.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Used to create corrective work identified during PdM analysis. Also, used for capital/O&M projects to track tasks and work and track costs. Have used to create PM tasks, job plans, meters, failure codes, condition monitoring trends, pull reports, and create KPIs. However, our main use is to create and track corrective work identified during PdM analysis.
  • Track labor and material costs
  • Provide basis for Preventive, Predictive and Proactive Maintenance tasks
  • Provide standard KPI's for performance tracking
  • Improve upon the Scheduler tool.
  • Easier method for pulling reports.
Works well for tracking corrective and planned maintenance, but needs simplified methods of pulling data for reports and performance metrics without having to rely on understanding SQL and getting IT to support involved.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Part of many other systems; we are using our Maximo as an Enterprise Asset Management system with an initial focus on Asset Master Data, Preventive Maintenance, Work Generation/Management, and Inventory. The system was implemented in late 2021.
  • UI Configuration/Manipulation.
  • Use/Management of Domains.
  • Ability to refine application attributes to fit the business needs.
  • All record transactions need a status history table as standard (e.g., Assets and PMs don't have it OOB).
  • All sub-records need an application to view/manage them (e.g., Measurements, communications (not the template, the real records).
  • Need the ability to sort list views across multiple columns.
  • Ability to reassign queries to other users to allow removal or editing.
  • Force refresh on start centers should be a standard option.
Maximo is very user-friendly and can be designed to support most singular business processes. Once a process becomes complicated (eg, calculating risk profiles or requirements to spread costs across multiple codes) it is not so easy.
Nivin George | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our organization implements IBM Maximo Products and solutions for clients throughout the region and others. The significant problems that IBM Maximo addresses and solves for our clients are related to Asset Management, Maintenance, Monitoring, Procurement, and Financial transactions. Most clients seek to implement IBM Maximo because of its ease of use and level of configuration and customization capabilities built within the system to cater to any business needs. Companies that require to procure, deploy, manage and maintain their assets in the oil and gas industry or utilities have the best use with IBM Maximo due to its Out-of-Box capabilities that provide industry-specific solutions, all in one Enterprise Asset Management Solution.
  • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
  • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
  • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
  • IBM Maximo Mobile solutions need to be considered as an area that needs improvement, with limited resources and very challenging to implement, this feature would be a best fit that many clients would like to see done and deployed differently
  • The Licensing scheme is not easy to understand
  • Reporting and Business Intelligence solutions provided are pretty much the same as previous versions and outdated
IBM Maximo is best suited in the OIl&Gas industry, Utilities, and Transportation. With the industry add-ons offering with IBM Maximo, many Out-of-Box solutions that come with the product and add-ons are well-equipped to help engineers and technicians in the field to record, manage and maintain their assets, work and data. Work Orders, Assets, Preventive Maintenance, Job Plans, Safety, Failure Reporting, and Inventory are the heavily used applications by users and the reason why IBM Maximo is best suited to deliver their needs. The software may not be a recommendation for Small and Medium Businesses having limited assets or fleets to manage and maintain. Clients come with enquires on financials and payroll software where IBM Maximo is less likely to be recommended.
Soham Majumder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
All things data in one platform to be precise. Absolutely great for managing corporate assets along with full features automation with the help of its advanced analytics and AI. From maintenance history reports to tracking employee time all in one place has been a great help. Highly recommend it to everyone.
  • Super easy to setup
  • Great support team
  • Easy to use
  • Nothing as such that I can thing of.
Best for large companies who has to perform a lot of actions. All can be handled seamlessly with its automation. It is a bit expensive but with its all-around details features, it's totally worth it. Serves as a detailed centralized database for equipment and helps them monitor with ease like never before.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Essential tool for ticketing purposes. gives you the ease of access to use this tool. able to generate reports and provides many features and customization as per requirement.
  • Able to track, create, modify, close, resolve tickets
  • multiple tickets can be assigned at a time, able to link tickets to one another.
  • To track and manage work orders, manpower, and maintenance costs
  • nothing much to dislike about this product
  • Training and experience to use to it's full potential
  • Interface is not very friendly for user, in my opinion.
It's simply the best! User Friendly, Highly Configurable, Maximo Mobile, Feature-rich in terms of Enterprise Asset Management, and Integration Capabilities. You can keep track of a lot of things in one place. Perfect for maintenance management. We've tracked everything from people, work orders, timecards, tickets and so much more.
Sachin Gupta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's amazing with the automation of the database. Efficient with data visualization and replication. Reliable with the safety of our database. Easy to customize the dashboard.
  • Effectiveness to manage backup and recovery of data.
  • Efficient with data visualization and replication.
  • It's terrific with data warehousing.
  • Easily customizable dashboard.
  • Great dashboard although different to manourve.
  • Brilliant to manage database backup and recovery.
  • Efficient with data replication.
Super efficient to automate the discovery of databases. Reliability and efficiency with asset tracking. Great with data replication. Excellent with database monitoring.
John Modesto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Maximo is an easy incident management platform and the interface is very clean and easy [to] get started. IBM Maximo Cloud deployment is extremely easy [for] all users and the Cloud performance of the IBM Maximo tools is effective. This IBM tool has provided us with great tracking tools for easy forms tracking and also excellent maintenance management solution[s].
  • Nice tool for the asset tracking.
  • Effective on activities tracking.
  • Work order management is very easy.
  • IBM Maximo can be tuff when handling big data.
  • The integration to those new to IBM Maximo is a complex duty.
  • Tracking a wide range of various activities.
IBM Maximo functionalities are the easiest tools and very active with quality Cloud services generation and very easy to provide multiple data analytics and data visualization operations. The tool allows easy inventory management, easy tracking capability, and extremely easy to pull in data from other integrated applications very easy and smoothly through [IBM] Maximo options.
saranjeet kaur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Terrific and fabulous with data recovery and backup.<br>Efficient with workflow management.<br>Excellent with data replication.<br>Convenient with ability to reduce runtime cost
  • It's a great and awesome with workflow automation
  • Tantalizing with asset tracking.
  • Efficient with connection of network
  • Ease of use.
  • It's requires skilled personnel to use.
  • Terrific and fabulous with workflow automation
  • Magnificent with discovery of virtual servers.
  • Effectiveness with data protection and security.
It's convinience with workflow automation.
Excellent with database fail over helps and it's automatic.
Great with asset management
Ease of use

Divit Gatik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Has the capacity to automatically discover data for configuration items. Effective visualization of application dependencies in configuration items. Allows for multi-customer support. Allows for the reconciliation of data from different sources. Involves placing all configuration-related data on a single logical repository by the name of Configuration Management Database for support.
  • Problem management.
  • Incident management.
  • Change management.
  • Configuration management.
  • No ridicule in any manner.Has rich data models that support all IT entities and their relationships.
  • Automatic discovering of CI information and tracking of changes as they happen.
  • Representation of entities in common data models.
Visualization of application dependencies on CI's to deal with the complexity of the modern IT environment. Support for multicustomer environments including a customer of the service provider or internal customer because of the need to segregate data by customer account. Placing all configuration data on a single logical repository to either unify or federate the database.
Erick James | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Tantalizing for its convenience with detection of storage devices. Lovely and magnificent with discovery virtual servers. It's electrifying with asset management. Ease of use.
  • Electrying with detection of virtual servers.
  • Robust and scalable with tuning, encryption and repair of databases
  • Fabulous and impressive with IT asset tracking.
  • Elegant and smart dashboard.
  • Eletrifying to track assets
  • It's requires skilled personnel with technical skill to install.
  • Terrific with backup and recovery of db.
  • Impressive to automate workflows process.
Terrific for its electrifying with managing assets. Its awesomeness with reducing runtime cost. Time-saving and cost-saving for not much administration required.
prema chhaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's [obvious] with the safety and security of our database. Terrific to recover our backup which is automatic within minutes. Excellent with data visualization Compatibility is efficient.
  • Love it's compatibility to work with different languages.
  • Reliable to switch from on premise to cloud which is simple.
  • Convenient with network discovery
  • It's a hard to learn but once you get you are good to go
  • Magnificent to switch from on premise to cloud.
  • Great with inventory tracking on our asset
It's very awesome with workflow automation. Great to track the cost of assets and track the inventory. Magnificent to switch from on-premise to cloud Amazing with data visualization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our firm uses IBM Control Desk for the purpose of dealing with the management and monitoring of IT assets, evaluating their performance, and rectifying challenges that may face them limiting their operative capacity. Besides, the software evaluates the severity of any damages or defects that the assets may have, and the impacts of the corrections that can be implied. IBM Control Desk also addresses complex IT-related challenges, where extensive evaluation and rectification procedures are derived to sort challenges out.
  • IBM Control Desk is extensive in gathering data, where it clearly identifies a problem before taking any rectification strategies.
  • The configuration of IBM Control Desk is high and functional even to large businesses.
  • Lastly, IBM Control Desk works in multiple situations or scenarios, due to its advancements status.
  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
February 18, 2019

My IBM Maximo Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM Maximo is used by one of our customers primarily to centrally track and manage work order requests, labor hours, and materials used for a work order. My involvement with Maximo has been to integrate Maximo with external data systems.
  • Incredibly flexible interface
  • Incredibly flexible backend options for data integration.
  • Difficulty with certain nuances such as overriding a default flag for unapproved/approved labor.
For a couple of our clients, Maximo is used primarily for tracking work order requests for services from IT work to work that requires manual services. Although Maximo has some robust financial ledger and time tracking features, I don’t think it is meant to replace a financial ERP or time keeping payroll system.
February 14, 2019

Maximo Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Maximo is currently used to track all compliance and non-compliance maintenance activities in the field. The company’s goal is that all work done to maintain the safety and reliability of the pipeline is logged in Maximo. Maximo is also used to track Safety, Security, Theft and Pipeline events for the entire organization.
  • Management of change
  • Work tracking
  • Preventative maintenance tracking
  • Mobility
  • Spatial and GIS integration
  • Integration with IBM Analytics
Maximo is well suited for enterprise work management. It has worked well to bring visibility into the field maintenance activities.
February 14, 2019

Maximo for companies

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I help customers in using IBM Maximo. Usually the need comes from a better utilization of their assets, but also to analyze the different data they have. We perform requirements analysis and then we help them implement the product. Typical processes are regarding ticket management, work order management, warehousing, purchasing and preventive maintenance.
  • Workflow management; can adapt Maximo to the company's rules
  • User interface is very good since Maximo 7.6.1 version
  • Easy management of work orders and preventive maintenance
  • Dashboard to meet license metrics with real software users
  • Functionalities about start centers
  • Usability of QBR Reporting
It will be well suited in complex structures where there is the need to implement a specific workflow, automate the process and digitalize it. It is very helpful for companies managing many or complex assets, and where there are differente maintenance teams or there is the need of powerful analysis and statistics. It won't be good in small companies because maybe for them Maximo is too complex.
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